Updated 30/10/2026
Cancellation and Refund Policy
Shoot dates are reserved for you once your deposit is paid, and we turn down other work for those days.
Within seven days of booking
If you cancel within seven days of accepting your quote, and before we have started any work for you, we refund your deposit in full.
More than 14 days before the shoot
You can move your shoot once, to a date within six months, at no charge. If you cancel instead, we refund your deposit less any costs we have already paid or committed to for your shoot and cannot recover, such as crew bookings, travel, accommodation and permits.
14 days or less before the shoot
At this point, we are unlikely to secure replacement work, so a reasonable cancellation penalty will apply. We will retain a portion of the deposit commensurate with our actual financial losses, administrative time, and unrecoverable third-party expenses, up to the full value of the deposit.
After the shoot
If you terminate the project during post-production, you will be billed pro-rata at our standard hourly editing rate for all time logged up to the cancellation notice. Upon settlement of this final invoice, we will hand over the unfinished materials 'as-is', with no further warranties or revisions provided.
Weather and wildlife
If weather makes a planned shoot day impossible, we move it to a new date with you. That is never treated as a cancellation and no cancellation charge applies.
If we have to cancel
If we cancel for any reason other than weather, you choose between a new date and a full refund of everything you have paid.
Illness and bereavement
In accordance with Section 17 of the Consumer Protection Act, no cancellation fee will be charged if the cancellation is demonstrably due to the sudden death or hospitalization of the specific individual for whom the booking was made. Please note this statutory exception applies primarily to individual consumers, not to corporate entities cancelling commercial shoots due to staff illness.
How to cancel
Please cancel or move a booking in writing to info@a1studios.org. The date we receive your email is the date we use. Refunds are paid by bank transfer to the account you paid from, within ten working days of the cancellation being confirmed. Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.